Shipping & Delivery
We do not outsource our processing and packing, it is all done by ourselves in Ellesmere, Shropshire. This enables us to ensure that your orders are processed in a timely manner and packaged to a high standard. We always try to ship out order quickly on the same day of purchase if possible. Please contact us if you have any custom requirements beyond this information page.
All items will be DISPATCHED within 24hrs Mon-Fri (excluding bank holidays/pubic holidays). Orders placed after 1pm Monday-Friday (excluding bank holidays) will be dispatched the next working day. If your order is placed on a weekend or Bank Holiday the order will be dispatched the next working day.
We use Royal Mail to deliver our parcels within the UK.
For orders within mainland UK:
Royal Mail 2nd class post aims to deliver in 3-5 working days and Royal Mail 1st class post aims to deliver in 1-3 working days but is not guaranteed to arrive within these time frames. If next day is required please choose the Next Day Express delivery option at the checkout please note the Next Day delivery restriction outlined below.
If you decide to choose our Next Day service please be advised that we have a daily cut-off time of 1 PM. Orders placed before 1 PM will arrive the very next working day and orders placed after 1 PM will be dispatched the next working day to then arrive the following working day. Please note that orders placed on THURSDAYS AFTER 1PM will be dispatched on Friday and then delivered on Monday (which is the next working day). Orders placed on FRIDAY AFTER 1PM will be despatched on Monday to be delivered on Tuesday (the next working day). We do not offer Next Day delivery on the weekend.
To note, we are closed on all bank statutory holidays and all orders will be dispatched the following working day